New Product Implementation

Use Case: Streamlining Subscription Management with Flexibility and Personalization

Problem Statement:

A fitness company, struggled with a rigid subscription model that offered limited frequency options, no discounts, and no upsells or bundles. This led to low customer satisfaction , low engagement, and missed revenue opportunities. Managing subscriptions was also cumbersome, requiring manual intervention and lacking self-service options for customers.

Solution:

Fitness company implemented a subscription management platform offering:

Custom frequency: Customers could choose their preferred delivery schedule, from weekly to quarterly, increasing convenience and satisfaction.

Discounts: Tiered discounts were offered based on subscription length or order value, incentivizing longer commitments and higher spending.

Upsells and bundles: Personalized recommendations for complementary products were presented at checkout, boosting average order value.

Customer portal and notifications: Customers could easily manage their subscriptions, update preferences, and track deliveries through a self-service portal. Automated notifications kept them informed about upcoming deliveries and special offers.

Programmatic subscriptions: Automated processes added free gifts, applied coupons, or switched products based on pre-defined rules, enhancing customer experience and loyalty.

Advanced processing options: Integration with NetSuite ERP facilitated efficient order processing, inventory management, and financial reporting.

Value Add:

Increased customer satisfaction: Offering flexibility, personalization, and convenience through custom frequencies, discounts, and upsells led to happier customers.

Boosted revenue: Personalized recommendations and targeted promotions resulted in higher average order value and increased customer lifetime value.

Improved operational efficiency: Automation and integration with NetSuite streamlined subscription management, reducing manual work and errors.

Enhanced data insights: The platform provided valuable data on customer behavior and preferences, enabling data-driven decisions for future offerings. Overall, company’s new subscription management system created a win-win situation, improving customer experience, boosting revenue, and streamlining operations.

Use Case: Simplify Inventory Management with a Mobile-First Cloud Solution

Problem Statement:

Many businesses, warehouses, and individuals struggle with complex inventory management, often relying on outdated software or manual processes. This leads to:

  • Time-consuming data entry and updates: Tracking inventory levels, orders, and locations manually is tedious and prone to errors.
  • Limited visibility and control: Difficulty in getting real-time insights into stock levels, order status, and potential stockouts.
  • Inefficient processes: Manual workflows for receiving, picking, and shipping slow down operations and increase costs.
  • Lack of accessibility: Traditional inventory management systems are often desktop-based, limiting access and mobility.

Solution:

A user-friendly, cloud-based inventory management system designed for businesses, warehouses, and individuals, with key features including:

  • Intuitive mobile app: Manage inventory on the go with an easy-to-use iPad app, accessible anywhere with an internet connection.
  • Simple workflows: Streamline complex tasks like adding items, receiving orders, picking, and shipping with guided workflows.
  • Real-time inventory insights: Get instant updates on stock levels, order status, and potential stockouts at your fingertips.
  • Free trial: Download and try the app for free to experience the benefits before committing.

Value Add:

  • Increased efficiency: Save time and resources by automating manual tasks and streamlining workflows.
  • Improved accuracy: Reduce errors with real-time data and intuitive input options.
  • Enhanced visibility: Gain instant insights into inventory levels and gain better control over stock.
  • Accessibility and mobility: Manage inventory on the go, wherever you are, thanks to the mobile app.
  • Reduced costs: Eliminate the need for expensive software or hardware with a cloud-based solution.
  • Overall, the easy-to-use cloud-based inventory management system empowers businesses, warehouses, and individuals to simplify inventory management, save time, gain valuable insights, and ultimately improve their bottom line.

Connect with Us